Shipping Policy
Order Processing:
- Orders are processed within 1-3 business days after payment confirmation.
- During high demand periods, processing may take longer. We will notify you if there is any delay.
Shipping Methods & Delivery Time:
- We ship via trusted courier services to ensure safe and timely delivery.
- Estimated delivery time is usually 5-10 business days depending on your location.
- Tracking information will be provided once your order is dispatched.
Shipping Charges:
- Shipping fees vary based on order size and destination.
- Shipping costs will be displayed during checkout.
- Free shipping may be offered on orders above a certain amount (if applicable).
Shipping Address:
- Please provide a complete and accurate shipping address.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Risk of Loss:
- Once the package is delivered to the shipping carrier, the risk of loss or damage passes to the buyer.
Returns & Refunds
Return Eligibility:
- Due to the nature of precious metals, returns are only accepted if the item is defective, damaged during shipping, or incorrect.
- Please inspect your order upon receipt and contact us immediately if there is an issue.
Return Process:
- Notify us within 7 days of receiving the item with a description and photos of the issue.
- We will provide instructions for the return shipment.
Condition of Returns:
- Items must be returned in their original packaging, unused and in the same condition as received.
- We reserve the right to refuse returns that do not meet these conditions.
Refunds:
- After we receive and inspect the returned item, we will notify you of the refund approval.
- Approved refunds will be processed within 7-10 business days using the original payment method.
- Shipping fees are non-refundable.
Exchanges:
- Exchanges are handled as a return followed by a new purchase.
- Please contact us for assistance.
